Gabriela Touma

Gabriela Touma isa strategic operations and program leadership expert, known for designing and delivering high-impact initiatives that help organizations scale with clarity, efficiency, and purpose. As the Operations Lead for Scaleup and Growth Programs, she brings over 15 years of experience in operational strategy, continous improvement, and organizational design - combined with 8 years leading complex, cross-functional programs.

At the hear of Gabriela's work is a deep understanding of how to turn insight into strategy and execution. She has conducted over 200 interviews with business leaders to uncover pain points  and co-design programs that directly address their realities. From building strategic operating models to embedding quality management systems, Gabriela ensures every initiative is grounded in process excellence and aligned with business goals.

Her leadership is marked by a systems-thinking approach, a customer-obsessed mindset, and a commitment to experimentation and data-driven learning. She thrives in environments that demand both agility and structure, and where teams are empowered to do their best work.

Outside her work, Gabriela is an avid reader. She practices yoga and creating magical worlds of exploration for her children.